Refugee Claims
Steady, confidential support through a refugee claim
Making a refugee claim is one of the most important and stressful things a person can do. We offer patient, culturally aware support so that your story is organized, your documents are complete and you know what to expect at each step.
How we can help
- Explaining the refugee claim process and timelines
- Organizing identity documents and supporting evidence
- Assistance completing forms, including the Basis of Claim narrative
- Preparing you for what to expect at the hearing
- Connecting you to settlement agencies and community services
- Referral to an authorized representative when your matter requires one
How it works
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Listen
A private, unhurried first meeting, with interpretation arranged where possible.
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Organize
We map your timeline and gather the evidence that supports it.
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Prepare
We walk through the forms and process so nothing comes as a surprise.
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Connect
We link you to the right authorized representative and support services at each stage.
Frequently asked questions
Is what I tell you confidential?
Yes. Your information is kept private and is only shared with your consent or where the law requires.
Can you guarantee my claim will be accepted?
No one can. Decisions are made by the Immigration and Refugee Board. We help you present your case as clearly and completely as possible.
Do you offer services in other languages?
Please tell us your preferred language when you contact us and we will arrange interpretation wherever we can.
Not sure where to start?
Tell us what is going on. We will explain your options in plain language and let you know honestly whether we can help.